HERA for Banking

It Starts with Trust

In banking, every conversation begins with trust. But in today’s digital landscape, customers expect fast, secure, 24/7 answers — while banks face rising compliance demands and overwhelmed agents.

HERA bridges the gap with conversational AI that’s secure, scalable, and always available.

Build stronger customer relationships by combining speed, accuracy, and security in every interaction 👇

Learn How HERA Builds Trust
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Core Problems in Digital Banking

Why Traditional Banking
CX Falls Short

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Repetitive Queries Overload

Balance checks, card issues, transaction questions flood CS daily

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Manual, Slow Onboarding Process

KYC processes take days, creating friction at the start

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Agent Burnout, Inconsistent CX

Teams struggle to keep pace with expectations

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Fragmented Data + Compliance Pressure

Disconnected systems and strict regulations create bottlenecks

How HERA Helps

AI-Powered Solutions,
Built for Modern Banking

24/7 Virtual Banking Assistant
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Answer FAQs instantly across WhatsApp, web, or app

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Card block/unblock automation

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Supports multiple languages

Conversational KYC
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Upload ID docs through chat

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Auto-validation + human review

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Speeds up onboarding significantly

Smart Escalation & Routing
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Auto-route to relevant agent or department

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Escalate with full chat context intact

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Privacy & Compliance Built-In

Security You Can Trust

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🔐 End-to-end encrypted chat flows

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🧑‍💼 Role-based access for agents & supervisors

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🏆 ISO 27001 compliance-ready architecture

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Impact at a Glance

Real Results from Real Banking Operations

See how HERA transforms banking operations — from response speed to onboarding efficiency — while reducing load on customer service teams.

Response Time
Before HERA 5–6 mins
✨ With HERA < 30 secs
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Queries Handled by AI Agent
Before HERA ±20%
✨ With HERA 85-90%
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KYC Onboarding Time
Before HERA 2-3 days
✨ With HERA < 1 hour
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Human-Centric, AI-Smart

Closing Call: Empower Human Service with AI

HERA isn't here to replace your team — it's here to enhance them. Filter out repetitive tasks, boost compliance, and focus your people on what really matters: building trust.

AI That Supports, Not Replaces

Let automation handle the busywork — your agents focus on relationships.

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Trust-Preserving Conversations

Secure, encrypted, and fully compliant with your banking standards.

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Scalable, Personalized Service

Consistent CX across all branches, all channels.

Experience Smarter Banking
with HERA

Let's build a smarter, faster, and more secure digital banking experience — powered by AI and built on trust. See how HERA can streamline your customer service, simplify compliance, and elevate your CX at scale.

Request Demo